goob11 Privacy Policy
Your privacy matters to us. This policy explains what personal data goob11 collects from Bangladesh players, how we use it, and how we keep it safe under our secure platform standards.
Important: This Privacy Policy ("Policy") describes how goob11 ("we", "us", "our") collects, processes, stores, and shares personal information relating to players ("you", "your") who access or use the goob11 platform at https://goob11.app. By registering an account or using any part of the goob11 platform, you acknowledge that you have read and understood this Policy. Please read it carefully alongside our Terms & Conditions.
Identity Data
Name, date of birth, NID number, and nationality.
Contact Data
Mobile number, email address, and residential address.
Financial Data
bKash, Nagad, or bank account details for transactions.
Usage Data
Betting history, session logs, device type, and IP address.
1. Information We Collect
1.1 Information You Provide Directly
When you register an account on goob11 or interact with our platform, we collect information that you provide to us voluntarily. This includes your full legal name, date of birth, gender, National Identity Card (NID) number or passport details, residential address (including city — whether Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or elsewhere in Bangladesh), email address, mobile phone number, and profile photograph where submitted for KYC verification purposes.
If you contact our support team via email or live chat, we also retain records of that correspondence, including the content of messages and any attachments you provide.
1.2 Financial & Payment Information
To facilitate deposits and withdrawals, goob11 collects payment-related information. This includes your mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details where bank transfer is used, and transaction reference numbers. We do not store full card numbers where card payments are processed — that data is handled by the relevant payment processor directly and is not retained on goob11 systems.
1.3 Technical & Device Data
When you access the goob11 platform through a web browser or mobile device, we automatically collect certain technical information. This includes your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and Bangladesh Standard Time (BST, UTC+6) timestamps of your sessions. This information is collected through server logs and first-party analytics tools and is used for platform security, fraud detection, and service improvement purposes.
1.4 Behavioural & Gaming Data
We record your activity on the platform, including games played (slots, live casino, crash games, fish shooting titles), sports betting markets accessed (BPL, IPL, ICC T20, football, kabaddi), bet amounts and outcomes, bonus redemption history, deposit and withdrawal transactions, and time spent on the platform. This data is used to personalise your experience, identify responsible gaming concerns, and detect fraudulent behaviour.
1.5 Cookies & Similar Technologies
goob11 uses cookies and similar tracking technologies (such as local storage objects and session tokens) to operate core platform functions, maintain your login session, remember your preferences, and analyse platform usage patterns. You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect your ability to use some features of the goob11 platform. We do not use third-party advertising cookies or sell behavioural data to third-party advertisers.
2. How We Use Your Information
2.1 Account Management & Service Delivery
Your personal data is used primarily to create and manage your goob11 account, verify your identity in line with our KYC obligations, process your deposits and withdrawals, deliver your betting and gaming activity, and communicate important account notifications to you. Without this data, we are unable to provide you with the goob11 service.
2.2 Fraud Prevention & Security
We use your identity, financial, technical, and behavioural data to protect the integrity of the goob11 platform. This includes detecting and preventing fraud, money laundering, multi-accounting, and bonus abuse. Our security systems analyse patterns in transaction data, session behaviour, and device fingerprints to flag activity that may indicate a breach of our Terms & Conditions or applicable law.
2.3 Responsible Gaming Monitoring
goob11 takes its responsible gaming obligations seriously. We use your gaming and deposit history to identify patterns that may indicate problem gambling behaviour — such as rapidly escalating bet sizes, extended uninterrupted sessions, or multiple self-exclusion requests. Where such patterns are identified, our responsible gaming team may reach out to offer support tools, or apply account-level limits in accordance with our Responsible Gaming policy.
2.4 Customer Support
Records of your support interactions — including live chat transcripts and email correspondence — are retained to resolve current queries, verify historical account activity, and improve the quality of our support service. These records are accessible only to authorised goob11 support staff and are not shared with third parties except where required for fraud investigation or legal compliance.
2.5 Promotional Communications
Where you have opted in to receive marketing communications, we may use your email address or mobile number to send you information about goob11 promotions, BPL season offers, Eid bonus campaigns, and new game releases. You may opt out of marketing communications at any time by contacting our support team at [email protected]. Opting out of marketing does not affect operational communications such as account verification emails, transaction confirmations, or security alerts.
goob11 does not use your personal data for automated decision-making that produces significant legal effects without human review. All account restriction or closure decisions involving personal data are subject to manual review by our compliance team.
Our Data Protection Commitments
All data transmitted between your device and the goob11 platform is protected by 256-bit SSL encryption. This applies to login sessions, deposit flows, withdrawal requests, and personal data submissions — including KYC document uploads.
Personal data is stored on secured servers with restricted access controls. Only authorised goob11 personnel with a legitimate operational need may access player records. All access events are logged and subject to periodic security audit.
goob11 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely for the purposes described in this Privacy Policy.
We collect only the personal data that is genuinely necessary to provide the goob11 service, meet our KYC obligations, and fulfil our responsible gaming commitments. We do not collect data speculatively or beyond the scope described in this Policy.
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained for a period of five years following account closure.
Internal access to player data is governed by role-based access control (RBAC). Support agents, compliance officers, and technical staff each have access limited strictly to the data categories required for their specific function. All access is logged.
3. Sharing Your Information
3.1 Service Providers
goob11 engages a limited number of third-party service providers who process personal data on our behalf in order to deliver the platform. These include payment processing partners (such as bKash, Nagad, and Rocket gateway operators), identity verification providers, cloud infrastructure suppliers, and customer support tooling vendors. All such providers are bound by data processing agreements that restrict their use of your data to the specific service they are engaged to perform for goob11.
3.2 Game Providers
When you play games supplied by third-party Game Providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited session and account data (such as a session token and player identifier) is shared with the relevant provider to facilitate the game round. Game Providers do not receive your full name, NID, or financial details. Their handling of session data is governed by their own privacy standards, which meet the certification requirements of their respective operating agreements with goob11.
3.3 Legal & Regulatory Disclosure
goob11 may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required by applicable law or a valid legal process. We will, where legally permitted, notify affected players of such disclosure requests. goob11 will not disclose personal data to third parties on the basis of informal or unverified requests.
3.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the goob11 business, personal data held by goob11 may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to equivalent data protection obligations, and affected players will be notified in advance where feasible.
goob11 will never share your personal data with third-party advertisers, data brokers, or affiliate marketing networks. If you receive unsolicited communications claiming to be from goob11 via channels you have not registered, please report this to [email protected] immediately.
4. Data Retention
goob11 retains personal data for as long as your account remains active and for a defined period thereafter, to meet our legal, compliance, and dispute resolution obligations. The following general retention guidelines apply:
- Active account data (identity, contact, financial): Retained for the duration of your account and for five (5) years following account closure.
- Transaction records (deposit and withdrawal history): Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping practice.
- KYC documents (NID scans, proof of address): Retained for five (5) years following account closure or the completion of the relevant KYC review, whichever is later.
- Support correspondence: Retained for three (3) years from the date of the most recent interaction.
- Marketing opt-in records: Retained until you opt out, and for one (1) year thereafter as evidence of consent status.
- Technical and device logs: Typically retained for ninety (90) days for fraud and security monitoring purposes, after which they are aggregated or deleted.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
5. Your Privacy Rights
As a player on the goob11 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe, typically within twenty-one (21) days.
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Right to Access
You have the right to request a copy of the personal data that goob11 holds about you, along with information about how it is used and with whom it has been shared.
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Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain details directly through your account settings.
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Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations and any ongoing dispute resolution requirements.
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Right to Restrict Processing
You may request that we limit the processing of your personal data in certain circumstances — for example, while you dispute the accuracy of data we hold, or while a complaint is under review.
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Right to Data Portability
Where technically feasible and where processing is based on your consent, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
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Right to Object to Marketing
You may withdraw your consent to receive marketing communications from goob11 at any time. This will not affect the lawfulness of any processing carried out prior to your withdrawal of consent.
Please note that certain rights are subject to exceptions — for example, we may be unable to delete data that we are legally required to retain. Where we are unable to fully comply with a rights request, we will explain the reason in our response.
6. Children & Minors
The goob11 platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and close the associated account.
If you have reason to believe that a person under 21 has registered an account on goob11 or submitted personal data through our platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
7. Security Measures
goob11 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls, multi-factor authentication for internal staff accounts, regular security vulnerability assessments, and an internal incident response procedure for data breaches.
In the event of a data security incident that is reasonably likely to affect your rights and interests, goob11 will notify affected players without undue delay, providing details of the nature of the incident, the categories of data affected, and the steps being taken to address it.
While we apply industry-standard protections, no digital platform can guarantee absolute security against all threats. You can reduce your own risk by using a strong, unique password for your goob11 account, not sharing your login credentials, and logging out of your account when using a shared device.
8. Changes to This Policy
goob11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable legal requirements. When we make material changes, we will update the effective date shown at the top of this page and, where the changes are significant, we will notify registered players via the contact details held on their account.
We encourage you to review this Policy periodically. Continued use of the goob11 platform after an updated Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you are entitled to close your account and withdraw any available balance before the changes take effect.
This page was last reviewed and updated on 1 January 2026. If you have questions about any recent changes, please contact our support team at [email protected] with the subject line "Privacy Policy Query".
9. Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way goob11 handles your personal data, please contact our dedicated privacy support channel. We are committed to resolving all privacy-related enquiries promptly and transparently.
Send your privacy-related requests or complaints to [email protected] with the subject line "Privacy Rights Request" or "Privacy Policy Query". Email addresses on this page are displayed as plain text and are not clickable links.
For general account queries, our live chat support team is available 24 hours a day, 7 days a week — including during BPL match evenings, Eid holidays, and all Bangladesh public holidays. Access live chat from within your logged-in goob11 account dashboard.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are available via the footer links below and contain important information about how goob11 operates its platform for Bangladesh players.
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